Privacy Policy | Slick Removals

We use personal information for the following purposes.

We use the information needed to take steps at your request before entering into a contract, and to perform our contract with you.

We use booking information to provide the agreed service. Where we use another person’s details, such as a delivery contact, we rely on our legitimate interest in organising and completing the job.

We rely on our legitimate interest in recognising returning customers, understanding previous work, responding to follow-up enquiries and keeping an accurate record of what was agreed and carried out.

We use relevant information to meet our accounting, tax and other legal obligations.

We rely on our legitimate interest in resolving issues, establishing the facts and protecting our business and customers, and on legal obligations where applicable.

We rely on our legitimate interest in understanding customers’ experiences and obtaining feedback about our service. Providing a review is optional.

We rely on our legitimate interest in maintaining a functioning service, preventing spam and misuse, and protecting information. Where cookies or similar technologies require consent, we ask for it.

Where we rely on legitimate interests, we consider the impact on your privacy and your reasonable expectations. You can object to this use of your information using the contact details in this policy.

You do not have to provide information to us, but without the contact, address and job details needed for a service, we may be unable to provide an accurate quotation or complete a booking.

After completing a job, we may contact you to ask for feedback or invite you to leave a review. Providing feedback or a review is optional. 

Tell us if you do not want further review requests.

If you submit a review on an independent platform, that platform controls how your review and profile information appear on its service.

We may display selected customer reviews or extracts on the Slick Removals website where we have permission or another right to reproduce them.

These reviews help visitors understand customers’ experiences of our man and van services and removals. We may include the review wording, rating, date, source and the reviewer’s initials or public display name. We limit identifying information to what is reasonably needed and do not add private contact details or collection and delivery addresses.

Where this involves personal information, we rely on our legitimate interest in presenting genuine customer feedback, balanced against the reviewer’s privacy rights and reasonable expectations.

We do not change a review’s meaning when selecting an extract. Where appropriate, we identify and link to the original source.

If you have a concern about a review or identifying information displayed on our website, contact us so we can consider your objection and whether it should be amended or removed.

A private WhatsApp message or email is not automatically permission to publish a testimonial. 

We will ask before publishing private feedback as an identifiable customer testimonial.

We do not send customers newsletters, special offers or other promotional messages. We do not upload customer contact lists to Google Customer Match or use those lists to target advertising.

A private WhatsApp message or email is not automatically permission to publish a testimonial. We will ask before publishing private feedback as an identifiable customer testimonial.

We share relevant job details with movers or assistants working on your booking. This may include collection and delivery addresses, contact details, item lists and access instructions needed to carry out the work.

We use service providers to operate our website, communicate with customers, manage bookings and maintain business records. 

These include:

• GoDaddy for website hosting and website enquiry facilities.

• WhatsApp and email providers for customer communications.

• Google services, including reCAPTCHA protection for website forms.

• Elfsight for website functionality.

• Accounting software, banks and payment providers for invoicing, payments and financial records.

These providers may process information needed to deliver their services. Website features may also send technical information, such as an IP address and browser details, to their providers when loaded or used.

Some providers process information on our instructions. Others are responsible for particular uses of information under their own privacy notices.

We keep personal information for as long as reasonably necessary for the purpose for which it is held. 

The appropriate period depends on the type of information, our relationship with you and any legal requirements.

We retain enquiry information while discussing your requirements, preparing a quotation or arranging a booking. If an enquiry does not lead to a booking, we review whether the information is still needed for follow-up questions or another justified purpose.

We keep relevant correspondence to recognise returning customers, understand previous jobs and refer to agreed prices, instructions or other booking details.

We do not apply a fixed automatic deletion period to WhatsApp conversations. We periodically review retained information, considering the time since the last contact, any ongoing customer relationship and outstanding queries, payments, complaints or claims.

Information that no longer has a justified business or legal purpose is deleted or anonymised. Keeping a useful customer history does not require every message or attachment to be retained permanently.

Company accounting and tax records are normally kept for at least six years from the end of the company financial year they relate to. Some records may need to be retained longer where required by law or an ongoing investigation.

This requirement does not apply automatically to every WhatsApp message, photograph or video.

We retain photographs and videos according to their purpose, such as assessing a quotation, documenting a job or resolving a claim. Unnecessary duplicates and information no longer needed are deleted.

Where information is relevant to an unresolved complaint, insurance matter or legal claim, we may retain it for longer where reasonably necessary.